Check the address, inbox and spam folder. Use Resend from the verification page. Contact support if the email still does not arrive.
Use a distinct tenant email. The system rejects an address belonging to a landlord/staff account, another organization, or an existing tenant in the organization.
Check supported type and the 10 MB limit. Add no more than three files, and give every selected file a name. Remove any unused document option before saving.
Clear filters and confirm the organization. Successful records should persist. If a save error appeared, the record may not have been saved. Retain the error message and contact support rather than recreating a record repeatedly.
Registering a tenant alone does not occupy the unit. Check whether the lease was activated for the correct vacant unit.
A receipt settles allocated bills; it does not change occupancy dates. Use Extend Lease, agree on the added period and amount, then collect against its separate bill.
Edit Billing affects the next unbilled period and preserves issued bills and receipts. Inspect the applicable covered dates before assuming the old bill should change.
Keep the provider reference, check phone approval and inspect the displayed state. Support can investigate the payment or delivery status. Avoid repeating an uncertain payment request or manually refunding an unconfirmed message.
The provider balance belongs to the platform’s shared UGSMS account. Your organization can use only its own available credit; reserved credit is temporarily held for pending sends.

​
Give support a useful report

Include the screen name, organization/property/unit, record or transaction reference, displayed error, approximate time and steps that produced it. Do not send passwords, API keys, mobile-money PINs or private tenant documents in a general support message.