1

Log the issue

Open Maintenance → Log Maintenance Request. Select property and target unit, category and priority. Enter a short issue title and detailed symptoms.
2

Check the ticket

Choose Save Ticket. Confirm the unit, description, priority and OPEN status on the board.
3

Record progress

Choose Update Ticket. Set IN_PROGRESS when work is underway, and add dispatch or contractor notes.
4

Resolve it

When the repair is complete, change the status to RESOLVED and save resolution notes. Use CLOSED when your organization considers the case complete.
The overview’s active-repair list excludes resolved and closed tickets. They remain in maintenance history, so you can check what was done. Recording a ticket does not record the repair’s cost as a paid operating expense. If a vendor is paid, log that separately under Operating Expenses.