Sign in using the tenant account details provided by your manager. If you have only been registered as a resident but have not received sign-in instructions, ask the manager to arrange access; registering a profile is not proof that an invitation email was sent. If your bill or lease dates look wrong, contact your manager with the unit number and charge reference. The landlord records payments and edits or extends agreements. For a repair, give a clear issue title, category, priority and description. Check the submitted request’s status before reporting the same issue again.