Open Subscription & Billing to view your current tier, trial/active status, renewal date, property usage, unit usage and plan entitlements.

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Renew the platform plan

  1. Choose Pay / Renew Subscription or Submit New Payment.
  2. Read the displayed bank/mobile-money payment instructions.
  3. Complete the payment using your organization’s chosen method.
  4. Enter the amount, duration, method and transaction reference; attach proof as offered by the form.
  5. Submit and check the payment-history status.
Renewal submissions are reviewed by platform administrators. Submission confirmation is not the same as approval or a credited renewal. Check remarks if a submission is rejected or marked incomplete, and contact the administrator with its reference.
SaaS renewal and SMS credit are separate. A subscription renewal does not top up the SMS wallet. SMS top-ups use their own automatic UGSMS phone-payment confirmation.
If a property/unit creation is blocked by a plan limit, compare the usage counts with the plan limits and arrange the appropriate renewal or plan change through the platform administrator.